Join a dedicated and dynamic team, serving renowned clients!

At Kezber, we are a well-established company recognized for our expertise in IT solutions for nearly 30 years. As a Technical Support Technician (internal title : Technical Support), you will have the opportunity to work with a variety of large-scale clients, facing new and stimulating challenges every day. In this multi-client role, each day brings unique situations that test your technical skills and adaptability. With the support of a competent and dedicated team, we offer an environment where you can progress, learn, and build a rewarding career. Join us and contribute to a team that values excellence!

Job Description

In this versatile role as a Technical Support Technician, you will be required to :

• Provide superior quality service to our clients by responding to their support requests and ensuring thorough follow-up.
• Diagnose and resolve various technical issues, including supporting systems such as Windows Server, Office 365, Hyper-V/VMware, and various network and security solutions (firewall, enterprise antivirus).
• Contribute to the continuous improvement of support processes and ensure information security.
• Assist in the deployment of modern solutions like Azure and Microsoft Teams.
• Travel as needed, according to assignments, to provide on-site support to clients.

Desired Profile

We are looking for a candidate with the following skills :

• Technical skills : Solid knowledge of IT support, including Windows environments, networking, and cloud solutions (an asset: Microsoft certifications, SonicWALL firewall). Experience with an MSP (Managed Service Provider) is an asset.
• Customer service : You have a customer-oriented attitude and can manage situations under pressure with calm and assurance.
• Adaptability and autonomy : Every day is unique, and you are ready to face new challenges daily.
• Mobility : A driver's license is required for certain client visits.
• Bilingualism : French is essential; English is an asset as some of our clients speak only English.

What We Offer

At Kezber, we strive to help you grow and thrive:

• Career Development : Ongoing training, paid certifications, and membership to professional orders.
• Work Environment : Collaborative teamwork, virtual medical clinic 7/7, on-site gym, and social activities.
• Competitive Benefits : 5 weeks of vacation, flexible leave, group insurance, clothing budget, pension plan, recognition, and profit-sharing programs.

Why Join Kezber?

By joining Kezber, you become part of a company known for its commitment to innovation, excellence, and employee well-being. Working at Kezber means evolving within a team dedicated to renowned clients, in an environment that promotes your personal and professional development. Come shape the future of IT with us!

Ready to take on the challenge? Send us your application today!