At Kezber, we believe the best solutions come from a deep understanding of our clients' needs and exceptional customer service. As a member of our technical support team, you will play an essential role in client satisfaction and retention. You will provide high-level technical assistance for our products and services, ensure efficient incident resolution, and contribute to the continuous improvement of our processes. You will work closely with the service desk team to deliver fast, accurate, and professional service.

This position is ideal for a curious, solution-oriented professional who wants to grow in a collaborative and challenging technology environment.

Job Description

In this role as a Technical Support Technician, reporting to the service desk manager, you will :

• Provide high-quality support, including resolving technical issues related to Windows Server, Office 365, Hyper-V/VMware, and network and security solutions (firewalls, enterprise antivirus).

• Diagnose and resolve complex incidents while maintaining rigorous follow-up with clients.

• Contribute to deployment projects for modern solutions such as Azure and Microsoft Teams.

• Take part in the continuous improvement of IT processes and help ensure data security.

• Provide on-site technical support at client locations when required.

• Attend virtual or in-person meetings, sometimes in the evening, and take part in occasional on-call duty on a rotating schedule.
  

Desired Profile

We are looking for a candidate with the following skills:

Technical skills

• Proven expertise in IT infrastructure management and networking.

• Solid knowledge of Microsoft environments and tools (Windows Server, Office 365, Azure, etc.).

• Relevant certifications (for example Microsoft, VMware, or SonicWALL) are an important asset.

• Experience in an MSP (Managed Service Provider) environment is an asset.

Experience and qualifications

• Minimum of 3 to 5 years of experience in Level 2 or Level 3 technical support.

• Fluency in French (written, spoken, and comprehension) is essential. English is an asset, as some clients are English-speaking only.

Personal skills

• Strong adaptability and autonomy to take on varied challenges.

• Ability to provide excellent customer service, sometimes under pressure.

• A valid driver's license and car is required for occasional travel.
  

What We Offer

An Engaging Work Environment:

• Hybrid work.

• Collaboration with an experienced and innovative team.

• Access to a 24/7 virtual medical clinic, on-site gym, and social activities.

Compétitive Benefits:

• 5 weeks of vacation, flexible leave days, and a group insurance plan.

• Ongoing training, paid certifications, and membership in professional associations.

• Employee recognition programs, profit-sharing participation, and a clothing allowance.

Whe Join Kezber?

Joining Kezber means becoming part of a company recognized for its commitment to innovation, excellence, and employee well-being. Here, you will work with a dedicated team, collaborate with prestigious clients, and enjoy an environment that fosters both personal and professional growth.

Ready to take on the challenge? Apply today and contribute to a company that values expertise and employee well-being!