For nearly 30 years, Kezber has established itself as a leader in IT solutions thanks to its expertise and human approach. We are currently looking for a Junior Technical Support Technician under contract, who will be outsourced within the manufacturing sector in East Angus. This is a full-time, on-site position (40 hours per week, 5 days a week), with an initial duration of six months and the possibility of extension. The role also includes a competitive group insurance plan. You will have the opportunity to put your skills to good use by ensuring high-quality IT support and contributing to our client’s technological performance.

Job Description

In this Junior Technical Support Technician role, under the supervision of the IT department, you will be responsible for:

• Provide first-level technical support to users and ensure resolution of IT incidents.
• Perform troubleshooting and configuration of the AS400 environment (debiting, RJ45 connectors, packet loss).
• Provide assistance for Webex / Cisco communication tools between servers and operations.
• Install, configure, and troubleshoot various printer models (Canon, HP, Xerox, Zebra).
• Contribute to the management and support of Active Directory, O365, and Zscaler.
• Intervene in industrial networking: switches, terminal servers, CCTV cameras, Excel macros.
• Collaborate with specialists for interventions on SAN systems (part replacements).
• Document interventions and follow up with users to ensure quality service delivery

Desired Profile

We are looking for a candidate with the following skills:

Expérience and Qualifications:

• Minimum of one year of experience in technical support
• A valid driver’s license is required for occasional travel.

• Fluency in French (written, spoken, comprehension) is essential. English is an asset, as some clients are English-speaking only.

Technical Skills:

• Recognized expertise in IT infrastructure management and networking.
• Relevant certifications (e.g., Microsoft, VMware, or SonicWALL) considered a strong asset.

Personal Qualities :

• Strong adaptability and autonomy to meet various challenges.
• Ability to deliver excellent customer service, even under pressure.

What We Offer

An Engaging Work Environment:

• Collaboration with an experienced and innovative team.

• Access to a 24/7 virtual medical clinic, on-site gym, and social activities.

Compétitive Benefits:

• Holiday season closure, flexible leave days, and a group insurance plan.

• Ongoing training, paid certifications, and membership in professional associations.

• Employee recognition programs, profit-sharing participation, and a clothing allowance.

Whe Join Kezber?

By joining Kezber, you’ll become part of a well-established company in Estrie and on Montreal’s South Shore, with a presence throughout Quebec and beyond. Here, we value innovation, excellence, and most importantly, your professional and personal development.

Ready to take on the challenge? Apply today and contribute to a company that values expertise and employee well-being!